Guest Room
- 2 Single beds or 1 Double bed
Hotel · Hanoi · Ha Noi Municipality
Splendid Star Grand Hotel And Spa
A 4-star stay in Hanoi's Hoan Kiem district, steps from the lake and cathedral.
- 9.1 guest rating from 2,860 reviews
- Rooftop pool and full spa services
- Paid airport shuttle and 24-hour reception
9.1
Perfect
2860 reviews
Booking.com 9.1 · 2860 reviews
About
Splendid Star Grand Hotel And Spa
Splendid Star Grand Hotel And Spa is a 4-star property offering 54 rooms in Hanoi's Hoan Kiem district. It sits on a narrow street near the cathedral and is a short walk to Hoan Kiem Lake, making it a practical base for exploring the old town. The hotel provides a range of amenities including a rooftop pool, a spa with massage services, a restaurant, and a business centre.
Guests consistently highlight the service – staff earn a 9.7 rating – and the convenient location. The hotel is about 1.3 km from the Vietnam Military History Museum and is surrounded by local cafes and shops. With a check-in window from 14:00 and check-out by 12:00, it's a straightforward option for travellers who prioritise central access and attentive service.
- No smoking on site
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Exceptional staff service — Guests repeatedly mention the friendly, helpful team who go out of their way to assist with recommendations and queries.
- Prime location near Hoan Kiem Lake — A few minutes' walk to the lake and cathedral, with easy access to old town attractions, shops, and restaurants.
- Clean, spacious rooms with amenities — Rooms are described as clean and comfortable, with air conditioning, minibar, and soundproofing listed among facilities.
- Good breakfast variety — Breakfast is mentioned as having many options, including local dishes, by several guests.
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Worth weighing
5 to weigh- Rooms may lack privacy for some — One guest reported windows facing other rooms, and a lower score noted the hotel is basic despite its rating.
- Located on a narrow street — The hotel sits on a small street, which could affect noise or access, though some guests enjoy the local atmosphere.
- No parking available — Parking is not listed in amenities or policies, so guests arriving by car may need to arrange alternative options.
- Pets not allowed — The hotel does not permit pets, which could be a drawback for those travelling with animals.
- Some guests question value — While the overall rating is high, a couple of reviews suggest it may not meet expectations for the price.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Suite
- 1 King-size bed,1 King-size bed and 1 Sofa bed
Junior Suite
- 1 King-size bed,2 Single beds,1 King-size bed and 1 Sofa bed
Family Single Room
- 1 Single bed
Family Suite
- 2 Queen Size Beds,2 King Size Beds
Superior Twin Room
- 2 Single beds,1 King-size bed,1 Double bed
Deluxe Twin Room
- 2 Single beds,1 King-size bed,1 Double bed
Honeymoon Suite
- 1 King-size bed
Family Room
- 2 King Size Beds,2 Queen Size Beds,2 Single beds
- City view
- Shower
- Heating
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- VIP check-in/out
- Express check-in/out
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Smoke detectors
- Fire extinguishers
- Key access
Food & Drink
- Restaurant
- Snack bar
- Coffee shop
- In-room breakfast
- Children's buffet
- Tea and coffee facilities
- Electric kettle
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Car hire
- Business centre
- Fax/Photocopying
- Paid airport shuttle
Wellness
- Rooftop pool
- Spa & wellness centre
- Back massage
- Head massage
- Full body massage
- Foot massage
- Public Bath
Room Amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Carpeted floor
- Free Wi-Fi in rooms
Family & Activities
- Cots
- Cycling
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.1/10 from 2,860 reviews
Booking.com · 9.1 · 2860 reviews
9.1Verified guest“Perfect spot – roomy, spotless, and the staff were wonderfully helpful. Breakfast had plenty of choice.”
9.1Verified guest“Our room was spacious and peaceful, cleaned daily. The hotel felt welcoming, and every staff member went out of their way to help. Location was great, breakfast good. We felt at home and would absolutely return – it was like a home away from home.”
9.1Verified guest“Great value for the room, with proper service and outstanding staff. Breakfast was tasty and varied.”
9.1Verified guest“The beds were massive and very comfortable, though the hotel is on a small street.”
9.1Verified guest“We always choose this hotel when in Hanoi, mainly for the location – so close to Hoan Kiem Lake and the centre, perfect for exploring. The staff were kind and full of good advice. We loved our stay and will be back.”
9.1Verified guest“The staff were charming and keen to help with activity ideas. Breakfast selection was good, and we loved the cosy feel and lovely decor.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Hoan Kiem Lake: A short walk from the hotel, this lake is a central landmark perfect for morning strolls and people-watching.
Hanoi Cathedral: Just a few minutes away, the neo-Gothic cathedral is a popular spot, and the surrounding streets are filled with cafes and shops.
Vietnam Military History Museum: About 1.3 km from the hotel, this museum offers insight into the country's military past.
14 Tho Xuong, An Trieu, Hoan Kiem, 14, Hanoi, Ha Noi Municipality, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 60 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is by 12:00.
Is breakfast included?
The hotel has a restaurant and offers in-room breakfast, but most reviews mention a breakfast selection – it's best to confirm with the hotel the specifics of your booking.
Does the hotel have parking?
Parking is not listed among the hotel's amenities, so it's likely you'll need to arrange parking elsewhere.
Are pets allowed?
No, pets are not allowed at this hotel.
Is there an airport shuttle?
Yes, the hotel offers a paid airport shuttle service.
What are the room options?
Rooms range from Guest Rooms and Superior/Deluxe Twins to Suites, Family Rooms, and a Honeymoon Suite, with options for singles, couples, and families.
Does the hotel have a pool or spa?
Yes, there is a rooftop pool and a spa & wellness centre offering massages and a public bath.
The bottom line
Splendid Star Grand Hotel And Spa is a solid 4-star choice in central Hanoi, especially if you value location and service. The rooftop pool, spa, and breakfast variety are bonuses, but note the narrow street and lack of parking and pet access.
9.1Best for travellers who want a well-run, central base with attentive staff.
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